| S. No. |
Chapter |
| 1 |
GOVERNANCE – BASICS AND BACKGROUND |
| 2 |
CITIZEN CHARTER |
| 3 |
Transparency and Accountability |
| 4 |
SEVOTTAM MODEL |
| 5 |
SOCIAL AUDIT |
| 6 |
E-GOVERNANCE |
| 7 |
ROLE OF CIVIL SERVICES IN A DEMOCRACY |
| 8 |
BUREAUCRACY AND DEMOCRACY |
| 9 |
Reforms in Need |
| 10 |
DEVELOPMENT PROCESSES |
| 11 |
CIVIL SOCIETIES |
| 12 |
NON-GOVERNMENTAL ORGANIZATIONS (NGOS) |
| 13 |
SELF HELP GROUPS (SHG) |
| 14 |
AID AND PRIVATE FUNDING IN DEVELOPMENT |
| 15 |
CORPORATE SOCIAL RESPONSIBILITY (CSR) |
| 16 |
PRESSURE GROUP |
| 17 |
FORMAL GROUPS AND ORGANISATIONS |
| 18 |
STATUTORY, REGULATORY AND VARIOUS QUASI-JUDICIAL BODIES |
